Exceeding customer expectations through a network of supply chain solutions
In today’s world of connected commerce, consumer expectations drive business decisions. Managing insight into product availability, shipping options and easy returns can be a key differentiator.
To build that differentiation, you can rely on the robust FedEx network and the integrated solutions from FedEx Supply Chain to optimize the entire ecosystem of your product, drive efficiencies in your retail and e-commerce logistics and minimize touchpoints.
A complete network of solutions through one provider
To meet the growing demands of commerce, your fulfillment infrastructure must become more sophisticated. Our comprehensive solutions are designed to prioritize the customer experience while optimizing your operations and managing complexity. Whether your business model is direct-to-consumer or business-to-business, we’ll help you satisfy your brand promise more effectively by:
Optimizing and scaling your warehousing infrastructure
Flex resources to meet peak demand and promotions, accelerate order processing, and scale quickly and affordably with a top-tier warehouse management system implemented by experts.
Integrating distribution channels
Gain flexibility and manage inventory more effectively by integrating visibility to inventory across all consumer and retail distribution channels.
Scaling e-commerce capabilities
Meet mobile and online customer needs by leveraging our robust e-commerce logistics solutions.
Offering fast fulfillment
Increase sales and build customer loyalty through a fulfillment operation designed for speed, accuracy and cost-efficiency.
Enabling omnichannel delivery options
Increase customer loyalty by offering convenient and cost-effective shipping options, including home delivery, in-store pickup and e-commerce returns.
Delivering real-time information
Optimize inventory control with one platform to view overstock items, shipment status and returns. Use a real-time dashboard with insightful analytics to track trends and react accordingly.
Capitalizing on distributed order management (DOM)
Intelligently forecast where inventory should be with an expert analysis of inventory distribution across your network.
Packaging, kitting and value-added services
Whether a consumer is receiving a custom-assembled kit or a retailer is expecting a new floor display, the key is satisfying customer needs in a timely and cost-effective manner while being consistent with your brand promise. FedEx Supply Chain maximizes the value of your product by:
Reduce extra steps and shipping costs by letting us manage packaging for you.
Providing customization and postponement
Create opportunities to customize and bundle products by leaving them unpackaged or unassembled as long as possible.
Performing kitting and assembly
Create extra value by producing multi-product packages, assembled-to-order kits and value packs based on real-time customer orders.
Building and distributing point-of-sale (POS) displays:
Manage in-store promotions effectively and minimize touchpoints by designing and assembling POS displays in the warehouse.
Configuring and packaging electronics
Improve efficiency and deliver up-to-date devices without the expense of unboxing them, or customize pieces by company or order within the facility to avoid extra touchpoints.
What happens to retail returns?
In 2015, retail returns reached $290 billion in the U.S. and Canada, accounting for 8 percent of total retail sales. Companies face challenges such as waning demand, costly warehousing and transportation expenses, as well as the need for a quick turnaround time to recover profit from returned goods.1
Time is the biggest key factor in determining the recoverable value of returned goods. Retailers must process, sort and send items to final disposition as quickly and cost-effectively as possible. Here are some of the ways retail returns are processed.
- Return to stock: Returned items in new or like-new condition can be put back on shelves or used for e-commerce fulfillment for full value.2
- Return to vendor: We process returned items that didn’t meet customer requirements due to flaws or damage.
- Liquidate in secondary markets: Due to costs, these returned items are collected and sold in bulk below retail value to liquidation and outlet stores.
- Recycle, donate or destroy: When necessary, we recycle, donate or dispose of items — either in whole or in part — using regulatory-compliant and environmentally friendly procedures.
2 Brian J. Gibson, C. Clifford Defee, Rafay Ishfaq, “The State of the Retail Supply Chain: Essential Findings of the Fifth Annual Report” (Retail Industry Leaders Association), March 10, 2015.