About FedEx Supply Chain
Discover the full value of your supply chain
Logistics plays a major role in helping you grow, transform and optimize your business, but today’s supply chains are too complex and interconnected for any one solution to suit all of your needs. For your company to reach its full potential, it requires best-in-class solutions designed to solve distinct challenges. FedEx Supply Chain has the experience, expertise and culture of innovation to help your company overcome its biggest challenges.
We’re a third-party logistics provider (3PL) and thought leader for non-asset-biased solutions. We empower companies to discover the full value of their supply chains by developing tailored, technology-based logistics solutions and nurturing strong relationships with our customers.
- Learn About Our Philosophy: Our holistic approach sets us apart.
- Meet Our Leadership: Innovators and experts in the world of logistics.
The intersection of experience and innovation
Founded in 1898, GENCO, now FedEx Supply Chain, developed a strong reputation by delivering commodities to businesses. Over the years, our vision to provide innovative, integrated supply chain solutions made us a leader in value-added warehousing and transportation services. As a FedEx Supply Chain customer, you’ll benefit from the combined strength of GENCO and FedEx — logistics expertise and a global transportation network. We are:
Innovators in reverse logistics
In the late 1980s, GENCO was the first to develop a centralized returns process and proprietary reverse logistics technology, underscoring our commitment to integrated supply chains and a customer-centric approach.
A part of FedEx
Through the acquisition of GENCO by FedEx in 2015, FedEx Supply Chain was formed, and we continue as a leader among 3PLs today.
Technology center of excellence
GENCO united with ATC Technology Corp. in 2010 to make high-tech specialty services and innovations a core part of our business.
Recognized by Multichannel Merchant as a Top 3PL for 2018
At a glance: FedEx Supply Chain by the numbers
Spanning across multiple industries, we’re a leader in non-asset-biased transportation, warehousing and distribution, and value-added services. The cycle continues with our innovative reverse logistics processes, including returns, recommerce and recycling.
Innovation and technology
Many businesses have turned to us to help them become more efficient and productive, gain a competitive advantage, and exceed customer expectations. Our experts continuously develop and apply new technology and innovative supply chain solutions. From our proprietary and patented technology to our implementation of top-tier warehouse management systems, our advancements help solve industry-specific business challenges.
Warehouse technology
To accurately optimize your inventory and increase your warehouse efficiency, FedEx Supply Chain implements and optimizes warehouse management systems (WMS) and leverages advanced technology, including voice automation and picking management solutions.
Transportation optimization
We’re dedicated to a non-asset-biased approach to transportation and transportation management systems (TMS), maximizing our relationships with over 10,000 vetted carriers.
Process innovation
Our history of developing new concepts and building patented technologies, combined with actively implementing continuous improvement on every floor in every warehouse, means more value for your business.
Technology development
Our experts actively strategize and identify innovative uses for proven and emerging technologies, tools, and software to improve processes and solve business problems.
Labor management: Unlocking the potential of the workforce
A company’s most valuable asset is its workforce. At FedEx Supply Chain, we believe in applying a People First approach that maximizes the contributions of our team members and promotes an engaging environment through:
Turnover reduction
Alleviate turnover by finding the right workers, optimizing onboarding and training, and cultivating an engaged workforce.
Culture and management
Through our leadership’s vision and top-down approach to culture, we make FedEx Supply Chain operations a place team members want to work.
Training
Well-trained employees are critical to ensuring quality service. We invest in our team members to promote employee engagement and improve workplace performance.
Technology
Labor management systems drive a scientific approach to assigning tasks, tracking productivity, monitoring performance, rewarding successes and overcoming obstacles.
Three ways emerging tech is helping the supply chain workforce
January 11, 2017
Technological innovation is a driving force for improving the holistic efficiency of the supply chain as well as safety and efficacy of your workforce.
Read blog post
Quality Driven Management: Our approach to lean management
Your business is built on innovation, execution and excellence. You need a 3PL that can help you identify new ways to add value for your customers, maximize efficiency and deliver on your promises.
FedEx Supply Chain is committed to delivering superior service on your behalf. We’ve formalized this approach in Quality Driven Management (QDM) by melding the best aspects of the top philosophies, including Lean Management, Six Sigma and Total Quality Management, into a rigorous, yet flexible, scientific approach to quality. By putting QDM to work for your business, you’ll benefit from lean business practices, continuous improvement and quality assurance.
What our teammates say
“Our team truly takes pride in the quality of their work. They are constantly innovative in their thinking and problem solving. They always have a positive attitude. And most importantly, they make safety a priority.”
— Andrew Wagner, Operations Team Lead, FedEx Supply Chain
What our teammates say
“Our leadership team has a clear vision for our organization and our clients, and positions us in the right direction to achieve continued success.”
— Dan Coll, Senior Manager of E-Commerce Fulfillment, FedEx Supply Chain
The best way to understand our capabilities is to connect with our team.
© FedEx 1995-